Easy and effective warranty management with n-CD

The average consumer is actually willing to register a new product for warranty - so why nevertheless do most customers not register? It’s the inconvenience of filling out the forms. And yes, sometimes it is even hard to find a product’s serial number. But even if customers work through the registration forms, they often provide wrong or incomplete information!

How n-CD can make warranty registrations an easy process

Consumers like n-CD warranty registration because n-CD automates the process! Simply by inserting the n-CD warranty disc into the computer drive registration is almost done by itself. No need to type in complicated serial numbers as they are already contained in the disc’s information.

Interesting disc content motivates customers to provide detailed personal data and feedback, such as:

• Lottery machine for great prizes
• Bonus downloads (music, video, ring tones, manuals….)
• Vouchers for free samples or discounts

Why n-CD is unique in the warranty business

Sony DADC´s n-CD is the only technology available that is capable of personalizing a disc. To do so, a unique identification code is applied to every single disc´s signal surface and matched with a unique barcode printed on the label. Using a simple barcode reader in the assembly process this barcode is matched with the product´s serial number. Thus disc and product are united from the very start of your packaging cycle to delivery to the end-consumer, allowing complete tracking of every single product - from fabrication, over retail to your specific buyer. As soon as the buyer inserts the discs in his PC the registration process starts automatically. Serial number and model type a pre-filled in the blanks.
Click on the graphic for more information.

What’s in it for you?

Higher registration rates and better data quality will result in more business with extended warranty and cross selling of consumable goods. Furthermore, n-CD ensures that businesses always have access to statistics and reports on the registration rates.

 References